A Czech resident experiencing issues with their complaint against a seller or services provider based in another EU country, Norway or Iceland claim can ask us for legal assistance.

It is necessary to submit your case via THIS E-FORM and ATTACH DOCUMENTS related to your claim, your explanation of the problem, communication with the trader, and information on steps you have done in your claim so far.

If you are a foreigner, please contact the ECC in your home country (in case you live outside of the Czech Republic). See the contact list of all ECCs.