(Prague, 31 December 2024) The holidays are over, but not for everyone – some consumers are dealing with the consequences of not receiving gifts they ordered and paid for. When a retailer does not respond or refuses to refund money, it is possible to get the amount back without the business’s consent, warns the European Consumer Centre Czech Republic. This is if the payment was made online by card or…
(Prague, 27 November 2024) Black Friday brings not only tempting discounts, but also the risk of fraud and misleading offers. The European Consumer Centre Czechia has prepared practical tips on how to get real discounts and avoid common pitfalls when shopping online. “People should make sure that the discount is calculated on the lowest price in the last 30 days and that the product is not cheaper elsewhere.…
The ECC has recorded cases of fraudulent emails sent to Czech citizens. The e-mail subject is: “Warning: how to recover lost funds and avoid fraud”. The text urges people to contact the supposed ‘ECC inspector’ Peter Nusser (who has never worked for the ECC Czech Republic which neither has any inspectors), who will supposedly help them recover their funds. We also note that the ECC does not…
Shopping via social networks such as Facebook, Instagram or TikTok is becoming increasingly popular. However, stylish advertising, videos and attractive product photos can confuse buyers, which is exploited by unfair sellers, mainly from non-European countries, and by fraudsters with no intention of shipping any goods or sending products of a completely different quality than advertised. How to spot them and not be…
