In 2017, the European Consumer Centre Czech Republic filed 1,633 consumer contacts within its information and advisory activities. This represented a 46% increase when compared with the previous year. There was also a 30% increase regarding the number of cases in which the ECC directly assisted consumers in resolving their disputes against traders from other EU countries, Norway and Iceland, in an amicable out-of…

In 2016, the ECC saw a high increase in the number of consumer contacts.

The Czech ECC office saw a significant increase concerning cross-border disputes when compared with 2014.

The Czech centre had almost a thousand consumer contacts and slight increase in the number of cases solved within the ECC-Net.