A record 170,000 consumers benefited from the free services of the European Consumer Centres Network in the year of the coronavirus pandemic. Its lawyers either advised or directly helped them resolve their dispute with a vendor from another EU country and recover € 4 million, i.e more than CZK 104 million in total. These often involved non-refund of money for cancelled flights, tours and accommodation, but also…
The question recently addressed by the Czech government leaders and the professional public, i.e. whether to start using an as yet uncertified and unapproved vaccine or alleged covid-19 medicines in Europe, must also be addressed on a daily basis by ordinary Czech consumers. It is advisable to be careful and not to rush into purchases of supposedly “miracle” medicines or medical devices as well as face…
Today is the World Consumer Day and Europe commemorates successfully resolved complaints of consumers against traders. One of them is the story of Czech Miroslav Krekáč who bought return flight tickets from Krakow to Los Angeles with transfer in Warsaw, all flights to be operated with a Polish carrier. All flights were cancelled one day after the purchase and the passenger started requiring the refund of the paid…
Our partner centre in the UK is still a member of the European Consumer Centres Network (ECC-Net). We can therefore continue to help consumers resolve complaints against entrepreneurs from this country free of charge. Existing British consumer law is still based on European legislation. European consumers can also use the ADR out-of-court dispute resolution system. Judicial instruments, such as the European Small…