News
How get your money back for non-delivered gifts
Praha,
(Prague, December 31, 2023) Many people have not received the Christmas gifts they ordered for their beloved ones. If the seller does not refund the paid amount or does not even communicate, there is a way to get the money back without his consent. The experience of the European Consumer Centre Czech Republic shows that after paying online by card, the bank can help with a tool called chargeback, and after paying…
How not to turn Black Friday into Black Friday
Praha,
(Prague, 22 November, 2023) As Black Friday approaches, people are facing increasing pressure from online retailers to buy discounted items they may not even need. To combat possible manipulation, the European Consumer Centre offers the following tips: make a list of your shopping priorities, compare the prices of several e-shops, actually read a few reviews in addition to the star ratings, check the country of the…
An app with your rights when ferries and planes stop
Praha,
(Prague, 8 August 2023) Transport in northern Europe was crippled by severe storms today. Planes, ferries, buses and rail lines are grounded – passengers can find their rights in emergency situations on the free mobile app “ECC-Net: Travel”. It not only provides detailed information on consumer rights in eight different areas and in common situations such as flight and ferry cancellations or delays…
They save people hundreds of millions of crowns in disputes with retailers
Praha,
(Prague, 11 July 2023) The European Consumer Centres Network helped consumers recover almost 250 million crowns from businesses in other EU countries last year. This was mostly in the areas of cancelled and delayed flights, online shopping, car rental and accommodation services. Lawyers settled 64% of more than 22,000 cross-border disputes out of court. Another nearly 100,000 people received advice on how to handle…