Press releases
Be safe during pre-Christmas online shopping
Praha,
More than 250 million consumers regularly shop over the internet in the EU internal market. Considering the variety of offers – from serious deals to frauds – it is key to know elementary recommendations for safe purchases online not only in Europe, but also elsewhere in the world. A website in your national language doesn’t necessarily mean that the trader is based in your country and it takes just a minute to…
Centre helps more consumers every year
Praha,
The number of particular complaints in which the European Consumer Centre Czech Republic assisted consumers significantly increased. In 2015 it dealt with more than 600 cross-border disputes against vendors from other EU countries, Norway and Iceland. Consumers benefited from free-of-charge direct assistance or advice. The remaining part of 1,113 consumer contacts consisted of consumer queries concerning consumer…
ECC: Seven tips how not to be cheated on vacation
Praha,
When on vacation many people lose attention and are less cautious as regards unfair conduct of sellers of goods or providers of services. The European Consumer Centre offers seven tips what to be aware of and how not to get cheated when travelling across Europe. Accommodation Did you arrive at a hotel and the ordered apartment is not provided? Is it smaller or with different than advertised view? You shall ask for…
High cancellation fees in accommodation and travel services
When searching for last minute offers, especially users of the internet should not rush into ordering a travel package or accommodation if they may wish to cancel it for any reason later. There is no right for withdrawal from the contract and especially services providers from other EU countries can claim high cancellation fees that can sometimes amount up to 100%. Some people don’t realize that when surfing…