The Czech European Consumer Centre's focus this year is on shopping via the Internet. The aim is to encourage Czechs to make use of distance shopping opportunities in Europe and to inform them of their rights in the European market. “We want to concentrate on this area because of its growing importance. We are keen to encourage consumers to seek out better quality, cheaper options for the purchase of…
The European Consumer Centres Network (ECC-Net) launches the report “Online Cross-border Mystery Shopping – State of the e-Union”. The report reveals that in general consumers can be confident when shopping online across borders but it also shows obstacles that must be dealt with. Consumer conditions have improved when shopping online across borders compared to the ECC-Net 2003 report “…
On October 28, 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report focuses on several aspects regarding air passengers' rights in the EU today, in particular during 2010. During 2010, the volcanic ash crisis truly put the area of air passengers' rights (APR) and several…
(Prague, March 29, 2012) General strike in Spain and strikes in Germany have affected thousands of passengers. The European Consumer Centre advices that even in this situation, when flights are cancelled or delayed, people have the right for free-of-charge assistance from the carrier, e.g. for refreshments and meals and accommodation if necessary. “Despite this is an extraordinary situation that airline…