Cases handled by the European Consumer Centres' Network (ECC-Net) in 2011 remained consistently high: more than 70,000 consumers received free help and advice. The ECC-Net has helped consumers in about 416.000 cases since its creation in 2005. Year on year, the pattern of complaints remained basically the same. The transport sector triggered the majority of complaints (32% of which 20% related to air…
At 30 airports in Europe, passengers can learn which obligations air carriers are obliged meet when a flight is cancelled or delayed or what amount of financial compensation one can ask for when luggage is damaged. This information is provided by the workers of the European Consumer Centres’ Network within a campaign called Air Passenger Rights Day which is also held at the Prague Airport today from 9 a.m. to 3 p.m.…
More and more people seek help when experiencing problems with a trader from another EU country. The European Consumer Centres’ Network (ECC-Net) handled more than 72.000 enquiries and complaints from consumers. The Czech branch reported 10% increase in cases in which it acted on behalf of consumers. Didn’t you receive goods ordered from another EU country or a foreign trader refused to admit your claim? You can…
Visitors of the tourism fair GO at Brno Exhibition Centre can visit the stand of the European Consumer Centre and learn about their rights when travelling abroad and resolution of potential problems with vendors from other EU countries as well as norway and Iceland. European Consumer Centre gives advice and also directly helps resolve cross-border disputes with airlines (compensations for delayed or cancelled…