Articles
When Christmas (and money) is gone
Praha,
After Christmas, several things often happen all at once: gifts haven’t been delivered, have arrived damaged, or don’t match the description, and on top of that, big clearance sales start, promising “last items at the lowest prices.” What should you avoid and what should you prepare for returns and complaints? The basis for all situations is to have all together the documents, order number…
A parcel delivered? Be careful
Praha,
A colleague at work took over and paid for a parcel addressed to her. But she hadn’t ordered it. It cost her CZK 1,200. Should she have refused to pay her colleague who paid at delivery? With Christmas approaching, this could happen to any of us in the bunch of parcels containing Christmas goods. But it doesn’t have to… How to deal with these situations? A consumer from the Central Bohemian Region…
Differences in flight tickets purchases
Praha,
Searching for cheap flights, some do not realize that their rights in the event of cancellation, delay, or change of flight schedules may vary depending on who they purchased the flight tickets from. This applies especially on cases with journeys consisting of multiple segments with stopovers and one airline may not be responsible for connecting flights operated by another carrier. If a connecting flight is…
ECC Network identity theft
Praha,
The European Consumer Centre Czech Republic warns consumers against fraudulent messages that have recently been spreaded via email and communication apps. Their authors claim to be employees of the European Consumer Centres Network (ECC-Net) or specific national centres, including the Czech one. They use fake “legal experts” names, titles, logos (this year relating to the 20th anniversary of the network)…