European Consumer Centre

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Differences in flight tickets purchases

Searching for cheap flights, some do not realize that their rights in the event of cancellation, delay, or change of flight schedules may vary depending on who they purchased the flight tickets from. This applies especially on cases with journeys consisting of multiple segments with stopovers and one airline may not be responsible for connecting flights operated by another carrier. If a connecting flight is…

ECC Network identity theft

The European Consumer Centre Czech Republic warns consumers against fraudulent messages that have recently been spreaded via email and communication apps. Their authors claim to be employees of the European Consumer Centres Network (ECC-Net) or specific national centres, including the Czech one. They use fake “legal experts” names, titles, logos (this year relating to the 20th anniversary of the network)…

Holiday with a rental car? Get ready before you turn the key

Renting a car on holiday abroad can be a practical solution for exploring places off the beaten track. However, it still happens that when consumers return home, the car rental company does not refund their alleged deposits or deducts money from their credti card for alleged damage to the car body. Practical examples show that preparedness and diligence when picking up and returning the vehicle can play a key role…

Dating online should be safe

Online dating is a common practice nowadays. However many people fall victim to unfair practices when looking for love. Some websites, including those based outside of the EU, for example in Switzerland, continue to lure users with trial memberships and promise “verified” profiles. In reality, however, they often just want people to sign up to pay high fees for automatically renewed memberships. Find out…