Articles
ECC Network identity theft
Praha,
The European Consumer Centre Czech Republic warns consumers against fraudulent messages that have recently been spreaded via email and communication apps. Their authors claim to be employees of the European Consumer Centres Network (ECC-Net) or specific national centres, including the Czech one. They use fake “legal experts” names, titles, logos (this year relating to the 20th anniversary of the network)…
Holiday with a rental car? Get ready before you turn the key
Praha,
Renting a car on holiday abroad can be a practical solution for exploring places off the beaten track. However, it still happens that when consumers return home, the car rental company does not refund their alleged deposits or deducts money from their credti card for alleged damage to the car body. Practical examples show that preparedness and diligence when picking up and returning the vehicle can play a key role…
Christmas: social networks and “mystery boxes”
Praha,
Shopping via social networks such as Facebook, Instagram or TikTok is becoming increasingly popular. However, stylish advertising, videos and attractive product photos can confuse buyers, which is exploited by unfair sellers, mainly from non-European countries, and by fraudsters with no intention of shipping any goods or sending products of a completely different quality than advertised. How to spot them and not be…
More than 60% disputes solved amicably
Praha,
If a consumer is deprived of his/her rights and is unable to resolve the problem with the entrepreneur on his/her own, he/she does not have to go to court immediately, but can use one of the forms of out-of-court dispute resolution. One of them is the free assistance of the European Consumer Centres Network (ECC-Net), whose Czech branch last year helped to amicably resolve almost two-thirds of consumer disputes with…