Articles
ECC Network identity theft
Praha,
The European Consumer Centre Czech Republic warns consumers against fraudulent messages that have recently been spreaded via email and communication apps. Their authors claim to be employees of the European Consumer Centres Network (ECC-Net) or specific national centres, including the Czech one. They use fake “legal experts” names, titles, logos (this year relating to the 20th anniversary of the network)…
Holiday with a rental car? Get ready before you turn the key
Praha,
Renting a car on holiday abroad can be a practical solution for exploring places off the beaten track. However, it still happens that when consumers return home, the car rental company does not refund their alleged deposits or deducts money from their credti card for alleged damage to the car body. Practical examples show that preparedness and diligence when picking up and returning the vehicle can play a key role…
Dating online should be safe
Praha,
Online dating is a common practice nowadays. However many people fall victim to unfair practices when looking for love. Some websites, including those based outside of the EU, for example in Switzerland, continue to lure users with trial memberships and promise “verified” profiles. In reality, however, they often just want people to sign up to pay high fees for automatically renewed memberships. Find out…
Assistence to thousands consumers and 61% succase rate
Praha,
In 2024, the European Consumer Centre Czech Republic continued to provide free assistance to consumers in resolving cross-border issues related to purchases within the EU, Norway, Iceland, and the United Kingdom. More than 2,500 consumers contacted the center, a figure similar to the previous year, with 1,113 cases involving specific disputes resolved in cooperation with partner centers in the European Consumer…