Articles
Are commercial warranties worth it?
Consumers all over the EU, Iceland and Norway enjoy several levels of protection against the delivery of goods which are not in conformity: next to the mandatory protection by law prohibiting the sales of goods not conform to their description, legal guarantees apply to faulty products and when purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an…
Clearer conditions for car rental
(Brussels, 13 July 2015, press release of the European Commission) Today, five major car rental companies have agreed to significantly review how they deal with consumers thanks to a joint action from the European Commission and national enforcement authorities. Citizens will benefit from more clarity on insurance policies and tank refuelling options, more fairness when handling damages, and more price transparency.…
Consider purchases abroad also according to product type
When searching for better deals in the internal market, it is suitable to consider possible resolution of problems that may occur after purchases elsewhere in the EU. Some vendors, especially from the neighbouring countries, may be reluctant to settle claims despite having promised to come directly to consumer’s home in the Czech Republic to resolve certain complaints. Such cases often relate to kitchen units, sofas…
ODR: New platform for consumers and traders
The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies…