If an online seller didn’t deliver goods paid with a card and is not willing to send the money back, a tool called chargeback can help. As the experience of the European Consumer Centre shows, banks usually withdraw the paid amount back from trader’s bank based on their client’s request. There is no such possibility in case of bank transfers.
More than 24,000 consumers filed a complaint within the European platform for online disputes resolution ODR during the first year of its existence. So, it was more than 2,000 complaints per month and the number is growing. Success rate of a dispute resolution against a trader is 40% among consumers addressed in a survey of the European Commission. Highest numbers of complaints were seen after Christmas 2016 and…
There are many cases in which consumers order goods from an e-shop with a .cz domain behind which a Chinese seller is hidden. They receive either nothing or something else or a poor quality product. Christmas purchases have come and consumers should always find out if online traders provide proper contact details and information about consumer rights. It’s a good way to avoid fraud. Czechs turn to the European…
Air Berlin insolvency proceedings were initiated on November 1th. Other airlines, as Lufthansa, offer air passengers whose return flights were cancelled new tickets at half price. Where and how can consumers assert their claims? Consumers can assert their claims under the scope of the current insolvency procceedings. The requests must be submitted to the insolvency administrator until 1st February 2018. The…