European Consumer Centre

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Air Berlin cancelled flights – how to get your money back

Insolvency procedure within the Air Berlin Company started on August 15 and in the consequence there are limitations regarding collection of claims. Debts incurred before this day, including refunds of flight tickets sold before this day, cannot be recovered by the carrier out of the insolvency procedure. Flights purchased on August 15 and later can be refunded in standard procedures.

Ryanair customers may have the right for 250 euro compensation

(Praha, 19. 9. 2017) Irská letecká společnost Ryanair oznámila, že pro nejbližší dny ruší několik spojů mezi českými letišti a zahraničními destinacemi. Většina lidí má být přepravena jinými lety této společnosti, ale cestující mají také právo na odstoupení od smlouvy a vrácení peněz, v některých případech i na náhradu škody ve výši 250 až 600 eur.

3 Star Hotels Classification in Europe – ECC-Net survey

In 2010, the ECC-Net made a survey on 3 stars hotel classification in the EU. The results showed that the classification differs from one country to another. We offer you the results of the survey here so that you can better realize what services and what differences you might expect.

Air passengers have their rights within strikes, too

(Prague, March 29, 2012) General strike in Spain and strikes in Germany have affected thousands of passengers. The European Consumer Centre advices that even in this situation, when flights are cancelled or delayed, people have the right for free-of-charge assistance from the carrier, e.g. for refreshments and meals and accommodation if necessary. “Despite this is an extraordinary situation that airline…