News
Special at Colours of Ostrava
Visiting the festival Colours of Ostrava this year? Come and try luck at the stand of the European Commission, Erasmus + and European Consumer Centre! If you answer our questions correctly you may win interesting prices and more than that you can learn something new about your rights as a traveller in Europe, including information about the „ECC-Net: Travel“ app with phrases for claims in 25 languages, topics of…
Lufthansa staff still on strike – passengers have right to free care
Flight attendants continue striking and Lufthansa may cancel its flights in the upcoming days. The strike has impact on more passengers than expected on Friday when the strike began. Affected passengers have the right to free-of-charge care from the carrier, including meals and refreshments as well as accommodation if necessary when waiting for re-routing, said the European Consumer Centre Czech Republic today.…
Be safe during pre-Christmas online shopping
Praha,
More than 250 million consumers regularly shop over the internet in the EU internal market. Considering the variety of offers – from serious deals to frauds – it is key to know elementary recommendations for safe purchases online not only in Europe, but also elsewhere in the world. A website in your national language doesn’t necessarily mean that the trader is based in your country and it takes just a minute to…
Centre helps more consumers every year
Praha,
The number of particular complaints in which the European Consumer Centre Czech Republic assisted consumers significantly increased. In 2015 it dealt with more than 600 cross-border disputes against vendors from other EU countries, Norway and Iceland. Consumers benefited from free-of-charge direct assistance or advice. The remaining part of 1,113 consumer contacts consisted of consumer queries concerning consumer…