News
What to beware of at Czech Christmas markets
Praha,
Before travelling to Christmas fairs in the Czech Republic, foreign consumers should read the following practical tips, advice and warnings relating to possible behaviour of some vendors. Czech Christmas markets usually have a calm atmosphere. A number of various hand-made products from local entrepreneurs can be bought there, including wraths, candles, decorations, leather and other products, as well as mulled wine…
Consumer Day: Number of people turning to ECC grows
Praha,
People experiencing problems with traders from other EU countries turn to the European Consumer Centre. Last year, there were 1,117 consumer contacts which represented 10% increase when compared with 2015. Most frequent areas are air passenger rights and e-commerce, followed by accommodation services and online dating sites. The centre informed about its 2016 review on the World Consumer Day. The number of cases has…
Alert: Check online vendors contacts
Praha,
Many consumers lose their money because they buy goods in e-shops that fail to provide any contact details and sales conditions. However, this is the elementary sign of fraud or unfair vendors who either don’t send any goods at all or the goods is of poor quality. On today’s Safer Internet Day, the European Consumer Centre warns: e-shops without any existing contact address aren’t trustworthy. „Recently a number of…
Consumers still face obstacles when shopping online
Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The majority of problems concern reported non-delivery, defective products and non-conformity with order. Germany, France, United Kingdom,…