News
ODR: New platform for consumers and traders
The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies…
Avoid problems with timeshare
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can…
Spanair suspended operations
Spanair advises on its website on 28th January 2012, that all flights were cancelled. According to Spanair's Twitter profile @spanairinformac ECC-Net informs consumers about the current state of play. Latest information We would like to inform you that the airline's website with an online form to communicate your credit is already available. Those passengers who had to fly between the January 27 and the…
Holiday World 2012: ECC informs about your rights when travelling in the EU
What care is your air carrier obliged to provide you with when your flight is cancelled or delayed? What is good to know before you rent a car? How to claim goods in the EU? You will learn about it if you come to the fair Holiday World 2012 at the Praha-Holešovice fairground from Thursday February 9 to Sunday February 12 and if you visit the CZ ECC's stand. Foro several years, there have been unified rules for…