European Consumer Centre

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EU Consumers: settling small cross-border disputes without any hassle

Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible. But sometimes things can go wrong: there might be a problem with the goods or with delivery. To avoid difficult, costly and time-consuming legal procedures, the European Union is facilitating access to justice for consumers in…

Euroteam went bankrupt

The Norwegian company Euroteam has filed for bankruptcy. We provide you with information on how to apply in the bankruptcy proceedings.  We have already informed you about the company’s situation here. The following bankruptcy trustee has been appointed: EUROTEAM AS KONKURSBO v/ Advokat Siv Sandvik Postboks 2583 0203 OSLO Norway Consumers can find information how a claim can be filed here: www.bullco.no …

Commission proposes new measures to strengthen air passenger rights

The European Commission today announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint procedures and enforcement measures so passengers can actually obtain the rights to which they are entitled. The proposal will now go through a long European legislation process…

Do you know what a trustmark is? Answer our survey

Your several answers can help the results of the survey carried out by the European Consumer Centres' Network among the users of the internet all across Europe. The survey concerns trustmarks for e-shops and you can participate in it here. We will be very grateful for your contribution.