News
Beware! Fraudsters misuse the name of the ECC
Praha,
The ECC has recorded cases of fraudulent emails sent to Czech citizens. The e-mail subject is: “Warning: how to recover lost funds and avoid fraud”. The text urges people to contact the supposed ‘ECC inspector’ Peter Nusser (who has never worked for the ECC Czech Republic which neither has any inspectors), who will supposedly help them recover their funds. We also note that the ECC does not…
Christmas: social networks and “mystery boxes”
Praha,
Shopping via social networks such as Facebook, Instagram or TikTok is becoming increasingly popular. However, stylish advertising, videos and attractive product photos can confuse buyers, which is exploited by unfair sellers, mainly from non-European countries, and by fraudsters with no intention of shipping any goods or sending products of a completely different quality than advertised. How to spot them and not be…
Ready for the summer?
Praha,
When planning summer holidays in 2024, consumers should be cautious in several key areas of the travel industry. Based on the experience of consumers contacting the European Consumer Centre Czechia with their disputes against traders, here are some tips on what to look out for and how to protect yourself from potential problems. Before booking a hotel or apartment, read reviews from previous guests on various…
Delayed luggage? ECC advise on your rights
Praha,
(Prague, 3 July 2024) Václav Havel Airport Prague is currently experiencing difficulties in the baggage area and is communicating with the public and trying to solve the problems in every possible way. If a passenger’s baggage is delayed, the passenger is entitled to reimbursement of the incurred actual costs up to approx. CZK 35,000 for the purchase of items needed for the purpose of their journey. However,…