Press releases
AI can help draft a complaint, but it is not a lawyer
Praha,
Artificial intelligence (AI) tools are increasingly being used by consumers to file complaints against traders. Currently, around 60% of requests for assistance in resolving disputes with vendors from other EU countries received by the European Consumer Centre Czechia are prepared in this way. However, such descriptions can also generate inaccuracies, including references to non-existent sections of laws or court…
Smart tips for Black Friday
Praha,
(Prague, 27 November 2024) Black Friday brings not only tempting discounts, but also the risk of fraud and misleading offers. The European Consumer Centre Czechia has prepared practical tips on how to get real discounts and avoid common pitfalls when shopping online. “People should make sure that the discount is calculated on the lowest price in the last 30 days and that the product is not cheaper elsewhere.…
Delayed luggage? ECC advise on your rights
Praha,
(Prague, 3 July 2024) Václav Havel Airport Prague is currently experiencing difficulties in the baggage area and is communicating with the public and trying to solve the problems in every possible way. If a passenger’s baggage is delayed, the passenger is entitled to reimbursement of the incurred actual costs up to approx. CZK 35,000 for the purchase of items needed for the purpose of their journey. However,…
How not to turn Black Friday into Black Friday
Praha,
(Prague, 22 November, 2023) As Black Friday approaches, people are facing increasing pressure from online retailers to buy discounted items they may not even need. To combat possible manipulation, the European Consumer Centre offers the following tips: make a list of your shopping priorities, compare the prices of several e-shops, actually read a few reviews in addition to the star ratings, check the country of the…