European Consumer Centre

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What you are entitled to during an airport staff strike

(Prague, 27 July 2022) Today’s strike by thousands of Lufthansa airport staff will affect 130,000 passengers flying to or from Frankfurt and Munich via other major German airports. Cancellations or significant flight delays are also expected on Thursday and Friday. Important information on passenger rights is available from the European Consumer Centre, which helps resolve disputes with carriers from other EU…

ESC successfully resolved 72% of disputes between Czech consumers and foreign sellers

Czech consumers received significant help from the European Consumer Centre last year. Its lawyers successfully resolved 72% of their disputes with traders from other EU countries, Norway, Iceland and the UK, mainly in the area of online shopping. The highest amount recovered out of court was almost €170,000 after an initially unsuccessful claim of a broken bicycle frame from a German retailer. The Czech office of…

Delivered goods damaged? Non-delivery? Lawyers share know-how

The nightmares of online shopping are that something else is delivered, the goods arrive broken, nothing is delivered or that the seller doesn’t refund the money after withdrawal. About 3% of internet users fall victim to fraud each year. The European Consumer Centre by the Czech Trade Inspection Authority advises on how to prevent problems and how to get out of them. If the consumer unpacks the parcel with…

Do you want to buy a second-hand caravan? Beware of scammers

The worsening epidemic situation in Europe may encourage people to buy caravans or motorhomes. But this is being exploited by scammers who post an offer for a relatively cheap second-hand vehicle on a mainstream advertising site and wait for someone to catch on and send thousands of euros to their account for a non-existent car. “A Czech couple were recently tempted by the idea of having an older caravan for 5…