News
AI can help draft a complaint, but it is not a lawyer
Praha,
Artificial intelligence (AI) tools are increasingly being used by consumers to file complaints against traders. Currently, around 60% of requests for assistance in resolving disputes with vendors from other EU countries received by the European Consumer Centre Czechia are prepared in this way. However, such descriptions can also generate inaccuracies, including references to non-existent sections of laws or court…
ECC Network identity theft
Praha,
The European Consumer Centre Czech Republic warns consumers against fraudulent messages that have recently been spreaded via email and communication apps. Their authors claim to be employees of the European Consumer Centres Network (ECC-Net) or specific national centres, including the Czech one. They use fake “legal experts” names, titles, logos (this year relating to the 20th anniversary of the network)…
Holiday with a rental car? Get ready before you turn the key
Praha,
Renting a car on holiday abroad can be a practical solution for exploring places off the beaten track. However, it still happens that when consumers return home, the car rental company does not refund their alleged deposits or deducts money from their credti card for alleged damage to the car body. Practical examples show that preparedness and diligence when picking up and returning the vehicle can play a key role…
Dating online should be safe
Praha,
Online dating is a common practice nowadays. However many people fall victim to unfair practices when looking for love. Some websites, including those based outside of the EU, for example in Switzerland, continue to lure users with trial memberships and promise “verified” profiles. In reality, however, they often just want people to sign up to pay high fees for automatically renewed memberships. Find out…