News
Assistence to thousands consumers and 61% succase rate
Praha,
In 2024, the European Consumer Centre Czech Republic continued to provide free assistance to consumers in resolving cross-border issues related to purchases within the EU, Norway, Iceland, and the United Kingdom. More than 2,500 consumers contacted the center, a figure similar to the previous year, with 1,113 cases involving specific disputes resolved in cooperation with partner centers in the European Consumer…
Developments of food products marking in the EU
Praha,
The European Union has a long-standing commitment to ensuring that consumers have clear and reliable information when buying food. Clear labels help people make better choices about what they put in their cart and subsequently on their plate. Yet, according to a 2024 report by the European Court of Auditors, food labelling still faces challenges that can consumer choices difficult. One common shortcoming is the…
How to get money back for undelivered Christmas presents
Praha,
(Prague, 31 December 2024) The holidays are over, but not for everyone – some consumers are dealing with the consequences of not receiving gifts they ordered and paid for. When a retailer does not respond or refuses to refund money, it is possible to get the amount back without the business’s consent, warns the European Consumer Centre Czech Republic. This is if the payment was made online by card or…
Smart tips for Black Friday
Praha,
(Prague, 27 November 2024) Black Friday brings not only tempting discounts, but also the risk of fraud and misleading offers. The European Consumer Centre Czechia has prepared practical tips on how to get real discounts and avoid common pitfalls when shopping online. “People should make sure that the discount is calculated on the lowest price in the last 30 days and that the product is not cheaper elsewhere.…